1. Agreement to Terms
By submitting payment, signing electronically, submitting a family application or using agency services, the Client agrees to these terms.
2. Agency Services
The Agency provides referral-based placement support, including intake, candidate sourcing, screening coordination, interview coordination and placement support.
3. Independent Referral Status
The Agency is not the employer, is not a detective agency and is not responsible for supervising candidates, payroll, taxes, scheduling or work performance after placement.
4. New Family Retainer — Deductible from Package
A mandatory non-refundable $500 retainer deposit is required to start the placement process. This retainer is deductible from the selected package price, plus applicable taxes (for example, the $1,500 Basic package is paid as a $500 retainer plus a $1,000 balance, plus taxes).
5. Placement Packages & Fees
Packages are Basic / Advise at $1,500 with a 90-day replacement warranty, Standard at $2,500 with a 6-month replacement warranty and Premium at $3,500 with a 12-month replacement warranty, plus applicable taxes.
6. Payment Terms
The full placement invoice must be paid before the candidate's first official working day, and before the candidate's contact information, in-person meetings, or trials are provided. Paid trials are authorized only after the remaining balance is paid in full. Zelle, Venmo, wire, bank transfer and approved agency payment methods may be accepted.
7. Non-Circumvention of Agency
The Client may not hire, refer, share, introduce or arrange employment with any Agency candidate without written Agency approval and payment of all applicable fees.
8. Candidate Referral Restrictions
The Client may not solicit, hire or refer a candidate's friends, relatives, contacts or recommended workers outside the Agency process.
9. Non-Refundable Service Fees
ALL AGENCY FEES ARE FINAL AND NON-REFUNDABLE. This includes registration fees, placement fees, administrative fees, recruiting fees, service charges, retainers and onboarding fees. Once Agency services begin, operational and recruiting expenses are immediately incurred and no refunds shall be issued.
10. Replacement Warranty Policy
No refunds are provided. Replacement support is based on the selected warranty tier: 90 days, 6 months or 12 months. One replacement search may be provided at no additional placement fee during the active warranty period.
11. Warranty Period Terms
The warranty period begins on the candidate's first day. Replacement requests must be submitted within the active warranty period. No refunds, replacements or credits are available after expiration.
12. Replacement Process
Replacement timing varies based on candidate availability, job requirements and market conditions. Communication may occur by email, text, phone, Zoom or FaceTime, and replacement candidates may differ from the original placement.
13. Candidate Screening
Screening may include identity verification, reference checks, interview evaluations, CPR or certificate verification, skills assessment, driving record review and criminal background screening.
14. Background Checks & Disclosures
Third-party screening providers may be used. The Agency cannot guarantee the accuracy or completeness of third-party reports and cannot guarantee any candidate's future conduct.
15. Trial Periods
Paid trials are authorized only after the remaining balance is paid in full. Trials are paid directly by the Client to the candidate. Trial arrangements do not alter, waive or reduce Agency fees, and all Agency payment terms remain in effect.
16. Confidentiality
Candidate profiles, contact information, documents, rates and Agency communications are confidential and may not be shared outside the Client household without Agency approval.
17. Employment Relationship
The Client is the sole employer of any hired candidate. The Agency is not responsible for payroll, taxes, workers' compensation, insurance, overtime, scheduling, benefits, legal compliance or supervision.
18. Hold Harmless & Indemnification
The Client releases and indemnifies the Agency from claims, damages, liabilities, injuries and losses arising from the employment relationship, candidate services or household work arrangement.
19. Non-Disparagement
The Client agrees not to publish false, misleading or disparaging statements about the Agency, its staff or referred candidates.
20. Governing Law & Venue
This agreement is governed by the laws of the State of Florida. Any dispute shall be resolved in Palm Beach County, Florida.
21. Entire Agreement
These terms, together with any written package invoice or signed service document, represent the entire agreement between the Agency and Client.
22. Client Acknowledgment
By submitting payment, signing electronically or using Agency services, the Client acknowledges and accepts all terms, including the non-refundable fee policy.
All agency fees are final and non-refundable; replacement support is provided instead of refunds. Florida sales tax is applied per county. Terms and conditions may apply. The Agency operates solely as a referral-based placement agency — the Agency is not the employer of any placed candidate. All candidates are hired directly by the Client, who assumes full responsibility as the legal employer. Payments accepted via Zelle, Venmo, and bank transfer.